Expand my passion for technology with like minded teammates to build cutting edge cloud solutions that drive customers into the future.
BS Computer Information Systems, The University of Akron 2014.
MS-100 - Microsoft 365 Identity and Services
Migrate Windows Server virtual machines to Azure using Azure Site Recovery. Plan for application and server resource requirements, prepare Azure resources (VNETs, VPN Gateways, Public IPs, and NSGs), and collaborate with the engineering team to execute a migration for customers overnight.
Implement user, group, and password syncing between on premise Active Directory and Azure Active Directory. This allows customers to easily use Office 365 with SSO, and transition to services such as Sharepoint seamlessly.
Escalation point on advanced server and networking issues for the help desk team. Train the help desk technicians to understand the problem and how they can resolve it independently before the ticket is complete.
Contribute to the improvement of products and procedures by participating in the R&D team. An example of a project was implementing a privilege elevation software after evaluating technical requirements, implementation steps, and business ROI.
Migrated a customer from a datacenter hosted RDS environment to local workstations using the cloud services OneDrive and Sharepoint. Sync’d the local user documents to OneDrive in with the SharePoint Migration Tool and custom mapping. Sync’d the file Shares from the on-premise File Server to Sharepoint maintaining the same group file permissions. Cutover workstations with a group policy that automatically applied the OneDrive backup sync and mapped the SharePoint sites to OneDrive.
Improve the reliability, accuracy, and usability of our RMM (Remote Monitoring and Management) system, ConnectWise Automate, by updating installation scripts, creating custom maintenance scripts, and consolidating our patch management process.
Upgrade customers’ end of service server operating systems by migrating services and applications to new Windows Server virtual machines to improve their security posture. Configure the Windows Servers with company standards for consistency, reliability, and compliance.
Provision and install networking equipment for on premise networks including Sonicwall Firewalls, Cisco Switches, and Ubiquiti Access Points.
Scope hardware, software and labor hours for projects including Azure migrations, server upgrades, network upgrades, and new customer locations. Meet with Solutions Architect to discuss project details and changes to scope for quoting.
Assist with the emergency response team for immediate issues that require Senior engineers such as the Print Nightmare vulnerability, customer compromises, and crypto-locker infections. Help build response plan and assign engineer responsibilities to tasks.
Customize LogicMonitor for customer infrastructure monitoring and alerting. Re-structured the alerting rules so that there are less False Positives, and the correct alert is triggered after hours for on-call engineers. Built custom monitoring profiles for SNMP/WMI monitoring of customers’ infrastructures.
Schedule regular client improvement meetings to improve our service deliverable, solve challenging issues, and align our clients’ IT infrastructure with business goals. Meetings result in higher customer satisfaction and additional project revenue.
Started regular business development meetings to improve on internal processes, develop new services, and solve internal business challenges. The administrative team is now cohesive and operates with a clear set of objectives.
Improve customers’ security standpoints by implementing Fortinet FortiGate Firewalls including features such as SSL VPN, Access Polices, Antivirus, IPS and NAT. In return they score higher on HIPAA, PCI DSS, and SOC2 audits for networking security.
Migrate customer and internal email systems to Office 365 using SkyKick as a migration platform. Customers have little downtime and a seamless migration with these tools.
Architected a network solution for a car wash equipment & software company. We templated a secure design using Fortinet Firewalls, Switches, Access Points, LTE Modems, FortiManager and FortiAnalyzer in AWS to resell as a standard package to clients.
Increased reliability, security and availability of internal phone system by migrating to a cloud hosted 3CX PBX. The company now spends less on monthly phone expenses and can make calls when the main office is offline.
Determined that the current RMM (Remote Monitoring and Management) system was not meeting our clients’ or service desk needs. Researched, recommended, and implemented ConnectWise Automate with automated patching, Emergency Monitors with OnPage, client deployment checklist, and auto deployed Antivirus. This has increased response time and provided more comprehensive monitoring for customer environments.
Increased efficiency, consistency, and security of customer documentation by implementing the ITGlue documentation system and setting standards for documenting customers. As a result, the service desk can look up information quickly and save sensitive information more securely and accurately.
Plan and execute upgrades to Windows Server 2016 with roles including File, Print, Active Directory, DNS, DHCP, RDS, APP, and SQL.
Addressed slow RDS performance issues in a local insurance company by installing a Dell ScV2020 SAN and additional Dell hosts running VMware ESXi with vCenter management. The customer experienced almost no downtime because features such as Storage vMotion and Virtual Machine vMotion were utilized.
Architected a Veeam disaster recovery system in a VMware environment to reduce RPO (Recovery Point Objective) and decrease RTO (Recovery Time Objective). The solution included site to site replication on standby virtual hosts for disaster recovery. This allowed us to complete the technology section for the disaster recovery plan and present during a mock disaster recovery test.
Assist helpdesk support team with high level issues and overflow requests.
Join weekly service desk meetings to offer insight for projects and operational processes.
Respond to remote and onsite server, network, and application troubleshooting requests.
Introduced EOS (Entrepreneurial Operating System) to management helping streamline our business processes, core values, and strategy.
Created a preliminary sales process for new sales opportunities defining how to execute on a sales requests from customers and internal technicians. This allowed a new sales engineer to adopt the process and execute sales quickly after promotion.
Build Statements of Work process and templates to ensure that the customer received accurate, and detailed quotes. Responded to architectural sales requests by utilizing these templates.
Built relationships, trust, and loyalty with customer stakeholders by addressing risks such as disaster recovery, redundancy, and security.
Accelerated business growth with projects including VMware virtual desktops, upgrading Dell server infrastructures, virtualizing server environments, upgrading ShoreTel IP phone systems, migrating from Small Business Servers to role-based Microsoft Windows Server virtual machines, and datacenter migrations.
Formalized the company’s statement of work process and quoting procedure to streamline operations. In turn, this has helped the company win and retain major clients due to significant improvement in professionalism.
Created an official standard operating procedure process and structure for employees to follow. Documented how servers are to be deployed, workstations are to be setup, and to install disaster recovery appliances. By setting standards for technicians, there is more consistency and customer satisfaction from services delivered.
Encouraged technological adoption and change within clients by preparing statements of work for upgrades, migrations, and transitions as a solutions architect.
Engaged with customers to implement cost saving technological advances that minimize downtime such as Virtualization, Office 365, and VOIP. These improved their competitive edge and profitability.
Coordinated schedules, track progress, and overcome roadblocks with clients and technicians as a Project Manager.
Managed engineers in planning projects and organizing resources to design customizable solutions to our customers’ problems.
Organized technical meetings by guiding engineers to evolve their IT maturity. As a result, they enable IT to make our customers’ businesses better.
Performed NOC lead role when an employee was lost. Roles included managing incoming tickets, assigning tickets based on priority and skillset, and maintaining active communication with NOC team to ensure tickets are completed.
Trained NOC technicians on advanced computer, networking, server troubleshooting techniques.
Ensured that our technicians are happy with their jobs by continuing to voice confidence and appreciation for their work. It inspired them to love their job and work hard to achieve performance and personal goals.
On-boarded clients’ environments into our monitoring solution and prepared audit and assessment documents based on the engineer discovery process.
Trained technicians in the field to ensure that they are ready to independently execute project plans. By teaching them new and challenging concepts for servers and networking equipment, they have become independent in their expertise. As a result, they understand the standard operating procedures that keep our customer environments consistent across the board.
Performed a server migration from Microsoft Small Business Server 2008 to virtualized Microsoft Server 2012 R2 servers. Active Directory, file server, database, and application migrations were planned and executed.
Assisted implementing a VMware View environment at a law firm. Additional SAN storage was added, and the SAN networking configuration was optimized to use Round Robin paths and Jumbo Frames. An additional host was configured and added to the SAN storage for the VMware View Pools.
Helped end users with malware, connectivity, remote access, and application issues.
Setup and organized server and networking closets.
Independently managed and responded to support tickets from customers including offline network environments, application troubleshooting, and user training.
Engaged in Exchange, SQL, Active Directory, VMware, and network troubleshooting.
Worked with a team to solve high level issues such as overlapping SMTP ports on an Exchange Server, Crypto wall virus outbreaks, and VMware View connectivity issues.
Lead and delegated tasks to a team of help desk technicians that supported end users.
Improved reliability, performance, and scalability of a Medical Clinic’s server infrastructure by migrating to Microsoft server 2008 R2 operating systems in a VMware VSphere 5.1 virtual environment.
Installed and supported Microsoft Exchange 2010 environments.
Stabilized an unreliable wireless network by installing Cisco Aironet 1600 wireless access points.
Monitored, patched, and repaired server operating systems such as Microsoft Server 2003/2008 R2/2012/2012 R2.
Developed go to market strategies for new products and service offerings.
Made proposals, estimated cost, and sold services to clients after performing a network discovery.
Worked with clients to document business continuity plans for disaster recovery solutions such as Datto.
Stayed in regular communication with clients to accurately plan for projects and coordinate schedules for timely completion of installations.
Supported various desktop issues with software conflicts, hardware failures, virus or malware removal, and patching software.
Compiled monthly monitoring reports for clients that verified the stability of servers, antivirus, and backup jobs.